Shipping policy

Shipping Policy

Last Updated:  November 2026

This Shipping Policy explains how Systechware Trading L.L.C. processes and delivers orders placed on our website or against a written quotation. Orders are dispatched from our warehouse in the UAE.

Quick Reference

1. Delivery Area

We deliver to all seven emirates of the United Arab Emirates: Abu Dhabi, Ajman, Dubai, Fujairah, Ras Al Khaimah, Sharjah and Umm Al Quwain. We do not currently deliver outside the UAE.

To reach customers across the UAE reliably, we work with several established courier companies, such as Aramex, Emirates Post and DHL. For each order, we choose the courier best suited to your delivery area and to the size and weight of your shipment. The courier handling your order will be shown in your dispatch confirmation email.

2. Order Processing

Working days: Our warehouse operates Monday to Thursday, 7:30 am to 3:30 pm, and Friday, 7:30 am to 12:00 pm (UAE time). Saturdays, Sundays, and UAE public holidays are not working days.

Order cut-off:

• Monday to Thursday: 3:00 pm

• Friday: 12:00 pm

Orders placed before the cut-off on a working day begin processing the same day. Orders placed after the cut-off, or on a weekend or public holiday, begin processing on the next working day.

Handling time:

• Items in stock: 1–2 working days

• Items sourced from our suppliers, including products ordered against a quotation: the estimated dispatch time is shown on the product page or in your quotation

If items in one order have different availability, we will contact you to agree whether to send the available items first or dispatch everything together.

3. Delivery Charges

Free delivery: Orders with a total value of AED 2,000 or more are delivered free of charge.

Orders under AED 2,000: Delivery charges are based on the total weight of your order and are shown at checkout before you pay.

Quotation orders: For orders placed against a quotation, the delivery charge and estimated delivery time are stated in the quotation. Free delivery on orders of AED 2,000 or more also applies to quotation orders.

Multiple delivery locations: If you need items delivered to more than one address, mention this when you request your quotation and we will confirm the delivery arrangements.

4. Delivery Times

Your total delivery time is the handling time plus the transit time. For example, an in-stock item weighing 10 lb typically arrives within 2–5 working days of the order being processed.

All delivery times are estimates and are not guaranteed. Delays can occur during peak periods or because of courier or other circumstances outside our control. We will contact you if we expect a significant delay.

5. Tracking Your Order

When your order is packed and handed to the courier, you will receive a dispatch confirmation email with a tracking number. Please allow up to 24 hours for the tracking information to become active in the courier’s system.

6. Receiving Your Delivery

• Please make sure someone is available to receive the delivery at the address you provided. Include any access details, such as building, floor, loading bay or contact person, when you place your order.

• Check the packaging when it arrives. If it is visibly damaged, take photos before opening it.

• Responsibility for the products passes to you when they are delivered to the address you provided.

7. Remote and High-Security Areas

Deliveries to remote or high-security locations, such as some free zones, military sites or the Al Dhafra region, may need extra coordination and can take longer. We or the courier may contact you to arrange access.

8. Missing, Damaged or Delayed Deliveries

If your order is missing, damaged in transit or significantly delayed, please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and photos of any damage. We will resolve the issue with the courier.

Damaged, faulty or incorrect items reported within 14 days of delivery are covered under our Return and Refund Policy, at no cost to you.

9. Contact Us

For questions about your delivery:

Systechware Trading L.L.C.
Contact Us If you have any questions regarding our return policy, please contact us at:

• Address: Office No: 601 25A, 6th Floor, Concord Tower Dubai Media City, Dubai, United Arab Emirates

• Email: sales@systechware.ae

• Mobile Number : +971544565545
  Landline Number : +97148821435