Systechware Trading L.L.C. is an independent IT hardware reseller based in Dubai Media City. We supply servers, networking, storage and power equipment to businesses and organisations across the UAE.

No. Systechware is an independent reseller and is not affiliated with or authorised by the manufacturers whose products we supply. Warranty and product support are provided by each manufacturer under its own terms.

Yes. We’re at Office 601 25A, 6th Floor, Concord Tower, Dubai Media City. Please contact us before visiting so we can arrange a suitable time.

We supply servers, network switches, wireless access points, gateways and controllers, hardware firewalls, storage and NAS devices, internal hard drives, and UPS and power equipment.

Yes. Every product is new and supplied in its original factory-sealed manufacturer packaging.

Yes. Send us the brand, model or part number and the quantity you need. We’ll check availability through our supply channels and send you a quotation.

Yes. Tell us what you need the hardware to do, and our team will help you review specifications, compatibility and power requirements. For example, if you’re connecting 18 PoE cameras, we can help you check switch port counts and PoE power budgets.

Yes, if you’re open to them. Select the alternatives option on the quotation form, and we’ll suggest equivalent models that may offer better value or availability.

No. We supply IT hardware only and don’t provide installation, configuration, maintenance or managed IT services. Your IT team or service provider stays in control of setup.

Both work. You can order listed products directly through our online store. You can also request a quotation for bulk orders, for products that aren’t listed, or when your procurement team needs a formal quote.

Use our quotation form, or send your product list or BOM to sales@systechware.ae or on WhatsApp. Include brand names, model or part numbers and quantities wherever possible.

It depends on the number of products and the availability checks needed. Straightforward requests are usually quicker, and we’ll contact you if we need more information.

The validity period is stated on each quotation. Because distributor pricing and availability can change, we recommend confirming your order within that period.

Yes. Share the models and quantities you need, and our sales team will prepare a volume quotation for your business order.

You can enquire about a single item or a large procurement. If a minimum order applies to a specific product, our team will confirm it in your quotation.

We’ll share the expected availability where our supply channels provide it. If you’re open to alternatives, we can also suggest equivalent models.

If your purchasing or finance team needs a proforma invoice, mention it when you request your quotation. Our team will confirm the documentation available for your order.

Yes. Every order includes a tax invoice showing our VAT registration details (TRN 105466827000003). Add your company’s TRN when ordering if you need it on the invoice.

Email sales@systechware.ae or call +971 54 456 5545 with your order number, and our team will help with your enquiry.

Yes. We deliver to all seven emirates, with free delivery on orders above AED 2,000. Delivery charges may apply to smaller orders.

Delivery timelines depend on product availability and your location. Estimated delivery details are shared in your quotation or confirmed after you place your order.

Mention multiple delivery locations when you request your quotation, and our team will confirm the delivery arrangements.

Report it within 14 days of delivery and request a Return Merchandise Authorisation (RMA) number before sending it back. We’ll handle the return at no cost to you.

Change-of-mind returns can be reported within 14 days of delivery and must meet the return conditions, including the original packaging and accessories. The customer pays return shipping.

Email sales@systechware.ae within 14 days of delivery with your order number and the reason for the return. We’ll issue an RMA number. Please don’t send anything back without one.

Yes. Products carry the manufacturer’s warranty. Warranty periods and terms vary by brand and model, and claims are handled directly with the manufacturer or its service centres.

For the first 14 days after delivery, we handle damaged, faulty or incorrect items. After that, product support and warranty claims are handled by the manufacturer under its own terms.

See our Return and Refund Policy for complete details on eligibility, conditions and refunds.